Thanks to products such as the Hyundai Santa Fe, Kia Sorento, and more, the South Korean manufacturers operating in the USA have scored top marks in this year’s JD Power Vehicle Dependability Study (VDS). Kia scored the best ratings in the mass-market segments with 145 Problems Per 100 cars (PP100) while Genesis proved to be the most favorable product in the premium category with a 155 PP100 result.
JD Power surveys are based on input provided by several original owners of cars that have been purchased over the last three years. Tens of thousands of these participants are selected through a stringent verification process to generate feedback surrounding 184 issues in nine categories. These include the powertrain, infotainment technology, driving assistance technology, features, controls and display, climate system, seats, exterior condition, interior condition, and driving experience.